Returns & Exchanges
We hope you are completely satisfied with your purchase and that you love our products for years to come. As the majority of products are made to order for you, these cannot be returned unless faulty.
If, however, for any reason you would like to exchange or return any of the ready made items, please notify us within 14 days of receipt of your order by email, quoting your order number and reason for return. We will then confirm your return request, and provide you the return address.
All items must be returned in perfect condition, unworn and unused with all tags attached and in the item's original packaging.
Return charges are the customer's responsibility, and we strongly advise you to return using a secure postal method, with a proof of postage, as we are unable to refund or exchange items not received or damaged.
Personalised, made to order, sale or discounted items, food/drinks oders are final and are excluded from our returns policy, unless faulty.
Please note that we do not accept responsibility for additional taxes and duties that are incurred during the shipping due to border regulations.